Consumer Terms of Service
You are purchasing from CREST EAST LIMITED in the way we describe below. CREST EAST refers to the applicable local operating entity, its affiliates, or subsidiaries responsible for providing services in your jurisdiction (collectively, “we”, “us”, or “our”).
The item(s) that you are purchasing will be sold by us to you. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to us to process your payment and complete your order.
Your order is subject to: (1) these Consumer Terms of Service; (2) the Privacy Policy; and (3) any relevant terms and conditions imposed by any other applicable third parties, including the party supplying the products. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
By placing an order, you understand and agree that:
You are purchasing from, and providing your information to us. We are entitled to verify and authenticate your payment information, and if it is unable to verify this information, we may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
If there is an error in the price listed for a product on the website from which you are purchasing or in the price applied to the product during the sale of and processing of your order, we are entitled to contact you, correct the price, and/or cancel your order.
If we are able to successfully verify your payment information, payment details for your order will be processed by us as the seller of the goods to you.
Once we process your payment information and the transaction is verified, the items you purchased will be fulfilled directly by delivery or other means.
We may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in our sole discretion.
If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
In some jurisdictions, we obtain payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with us to comply with strict privacy and data protection requirements.
Here are some other things to understand about your order:
Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to us and the party supplying the goods.
Shipping. Items in your order may be fulfilled via a single transaction, or via multiple transactions. If items in your order are fulfilled via multiple transactions, or if your order is only partially fulfilled, you will only be charged for those items that are actually fulfilled.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, we may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified.
“ship to”/ “bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Product. You may have the benefit of a manufacturer’s warranty in respect of the item(s) purchased and you should refer to the relevant documentation supplied with the item in this regard.
Customer Service and Returns. Questions or concerns about your order may be directed to us. We will work with the party supplying the goods as necessary to resolve your issue. If the party supplying the goods allows for returns on orders, we will assist you in processing a return in accordance with that party’s policy, including reimbursement for the original sales prices of returned products, if authorized. We may refuse any return requested if a restriction applies to the item for which the return is requested.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. WE PROVIDE OUR SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE WEBSITE, THE PROVISION OF OUR SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE WEBSITE.
NEITHER WE, NOR OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) OUR’S SERVICES OR PRODUCTS PURCHASED THROUGH US, EVEN IF WE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Intellectual Property. All content on the website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of us, the party supplying the goods, or their respective licensors, as may be applicable, and is protected by applicable copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of the party supplying the goods or us, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the party supplying the goods or us, as may be applicable.
General Terms. The following general terms apply whenever you place an order:
Compliance with Applicable Laws.
You certify that any products purchased through an order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation any applicable export control and economic sanctions laws and regulations. It is your responsibility to know the laws of the country into which you are importing any products that you order. By placing an order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
Privacy.
To complete your order, you will be providing personal information to us and you consent to your personal information being collected, used, processed, disclosed and/or stored by us and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with our Privacy Policy. We accept no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the party supplying the goods or any service provider engaged by that party. The collection, use, processing, disclosure and/or storage of your personal information shall be governed by our Privacy Policy and applicable data protection laws.
We may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of customer experience and/or the services provided by us. Any transactional data analyzed for these purposes will be aggregated and anonymized, meaning that any personally identifiable information will be removed.
Electronic Communications.
When you place an order, you are communicating with us electronically, and you consent to entering into this agreement by electronic means, and to receive communications from us electronically/via email.
Modifications.
You acknowledge that we may make changes to our system, policies, and these Terms of Service at any time. We will ensure that the current version of these Terms of Service is presented every time you make an order. You are responsible for reviewing these Terms of Service each time you make an order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.
Severability.
If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
Governing Law.
These Terms of Service are governed by and construed in accordance with the laws of UK. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of England.
Notice.
If you need to contact us, our address is:
CREST EAST LIMITED
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Language.
The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.